Telehealth Services

With an extensive list of services, we’re here to help. Board Certified physicians and Nurse Practitioners are available in our PhoneDOCTORx (PDRx) Medical Call Centers to serve as the covering services for a patient’s primary care physician. Monday-Friday: 5 p.m.-11 p.m. Saturday and Sunday: 10 a.m.-7 p.m.

  • Review of new admissions and readmissions orders not yet approved by the primary care physician (PCP)
  • Provide limited supply of prescriptions for pain and other medications
  • Consult on all non-urgent, urgent and emergent cases from the ECF
  • Family consultations
  • Staff education

PDRx currently serves over 15 Extended Care Facilities (ECFs) in Massachusetts and is strongly endorsed by Senior Whole Health, a leading SCO, and HealthBridge Management. The ECF Program addresses the challenges and limitations faced by the current healthcare model, including overburdened physicians.


  • Limited access to physician consultation during after-hours and weekends
  • Limited knowledge of patient by covering physician resulting in blind diagnoses
  • Limited supply of PCPs
  • Avoidable transfers to the ED and hospital
  • Avoidable admissions and readmissions


  • Real-time audio and/or video access to Board Certified physicians after-hours
  • Immediate consultation for non-urgent, urgent, and emergent issues
  • Decrease burden on PCPs during after-hours and weekends
  • Immediate physician interactions to reduce avoidable transfers to the ED and improve stabilization of ECF patient census


  • Provide higher level of acuity of services at ECFs
  • Reduction in avoidable ED and hospital transfers
  • Address pain and behavioral issues immediately
  • Visualization of patients yields more informed decisions
  • Inclusion in hospitals' preferred SNF provider network due to enhanced services
  • Decrease costs to overall

Why Go With PDRx?

PDRx bridges the gap. It provides consultation services to ECFs and serves as the covering physician for a patient's primary care physician under the covering physician model approved by the Massachusetts Board of Registration in Medicine.

PDRx provides physician coverage services through audio and/or video conferencing consultations. ECFs are empowered to provide nurses, patients and their families with confidential, real-time access to Board Certified physicians in non-urgent, urgent and emergent care consultation through state-of-the-art Medical Call Centers. Using a patented process licensed through American Doctors Online (ADOL), PhoneDOCTORx puts healthcare on the patients' schedule, providing immediate physician access.

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Professional Affiliations

Massachusetts Senior Care Associations American Medical Directors Association